Question 1

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking reference by email. You can track your shipment anytime on our Tracking page at https://sanctumlabs.shop/tracking.

Question 2

Do you ship to Western Australia?

Accepted Answer

Yes. WA is one of our most active regions and orders typically arrive within approximately 7–14 business days via our tracked express courier network.

Question 3

How long does delivery take?

Accepted Answer

Tracked express priority shipping with most deliveries arriving within approximately 7–14 business days depending on destination. Complimentary reshipping is included if anything fails to arrive.

Question 4

How are peptides shipped?

Accepted Answer

Discreet plain packaging with no external branding. Every order includes live tracking updates. Temperature-sensitive compounds ship with insulated packaging at no extra cost.

Question 5

How do I request a COA?

Accepted Answer

Email labs@sanctumlabs.shop with your order or batch reference. COAs are provided to verified researchers and institutional accounts.

Question 6

What payment methods are accepted?

Accepted Answer

Bitcoin (BTC) on-site is our primary checkout option. Private checkout assistance via Signal, Telegram, or SimpleX is available on request by emailing orders@sanctumlabs.shop. Alternative payment arrangements may be available for select orders upon request. All BTC transactions are final and irreversible.

Question 7

Are these peptides for human consumption?

Accepted Answer

Absolutely not. All Sanctum Labs products are sold strictly for in vitro laboratory research. They are not for human or animal consumption, ingestion, or therapeutic use.

Question 8

What is the purity standard?

Accepted Answer

Our minimum acceptance threshold is ≥99% purity, verified by independent HPLC and Mass Spectrometry testing.

Question 9

Do you accept international orders?

Accepted Answer

Yes. We ship worldwide with tracked express priority delivery, typically arriving within approximately 7–14 business days depending on destination.

Question 10

What is your return policy?

Accepted Answer

Due to the nature of research compounds, all sales are final. We provide free reshipping on any package that does not arrive, and work with you directly to resolve any quality issues.

Question 11

Are you affiliated with a university or institution?

Accepted Answer

We are an independent supplier. Many of our clients are PhD researchers and institutional labs, and we welcome verified institutional accounts.

Frequently Asked Questions